Returns & refunds
Changed your mind? You have 30 days from delivery to send it back.
The short version
- Return any item within 30 days of delivery.
- Items should be unused, complete, and in their original packaging.
- You pay the return shipping unless the item arrived damaged, defective or wrong.
- Once we receive and check your return, we refund you to your original payment method.
How to start a return
- Email admin@iosheka.com with your order number and the item(s) you’d like to return.
- We’ll reply within 24 hours with the return address and instructions. Our toys ship from several warehouses, so please don’t send a return before you receive the right address.
- Pack the item securely and send it with a tracked shipping service. Keep your tracking number until your refund is processed.
Damaged, defective or wrong item?
We’re sorry. Email us within 30 days of delivery with your order number and a photo of the problem. We’ll make it right with a replacement or a full refund, and you won’t pay for return shipping.
Refunds
After your return arrives and is checked, we’ll email you to confirm and issue the refund to your original payment method. Your bank or card provider may take a few extra business days to show it. Original shipping charges and return shipping costs are not refunded, except for damaged, defective or incorrect items.
Questions?
Write to admin@iosheka.com or use our contact page. A real person replies, usually within 24 hours.